FAQs If you have any enquiries that are not addressed below in the FAQ's please get in touch directly by contacting us online or by phone: (+1) 617 455 4188 Registration I’ve already purchased my registration, but would like to upgrade my ticket / purchase additional workshops. What do I need to do? Expand To upgrade your registration, please contact us here and our customer service team will handle your request. May I transfer my registration to someone else? Expand To transfer your registration free of charge, please email email@example.com with your colleague’s name, job title, email and phone number and this can be processed for you. What is your cancellation policy? Expand As per our terms and conditions (http://hansonwade.com/terms-conditions/ ) we are unable to offer refunds. However, there are two other options available to you: We can transfer the registration to a colleague. There is no charge for this and we can make this change any time. All we need is their name, job title, phone number and email address. We can offer a full credit note for you or a colleague which is valid towards any Hanson Wade conference in the next 12 months. Please note, we must receive this cancellation in writing two weeks before the event as after this point we are unable to offer the credit note. Please email firstname.lastname@example.org how you would like to proceed. In the event that Hanson Wade cancels a conference, payments received at the cancellation date will be credited towards attendance at a future conference or in the event of postponement by Hanson Wade, towards the rescheduled date. Credit notes remain valid for twelve months. Partners How can I reserve exhibitor space in the exhibit hall? Expand Please visit our Partnership Opportunities page or contact us here to find out more about partnership opportunities. Other Queries How can I submit a speaker or breakout session recommendation? Expand Please contact us here with event’s title in subject line. Will session presentations be available? Expand PowerPoint presentations will be shared with attendees after the conference, pending speaker’s approval. Do you have a hotel discount? Expand You can find out more about the accommodation available here Can I apply for a press pass? Expand We sometimes offer press passes in exchange for media partnerships, please contact us to find out more. How can my organization become a conference sponsor? Expand Please visit our Partnership Opportunities page or contact us to find out more about partnership opportunities.